Woensdag 28 april heb ik op het Syntens event Groeien met Sociale Netwerken een presentatie gegeven “Sociale media in normaal Nederlands”. In deze presentatie probeer ik in normale woorden (en beelden) uit te leggen wat met de term “sociale media” bedoeld wordt, wat we zien gebeuren en wat dat voor ondernemers kan betekenen. Dus niet [...]

Het web heeft zich over de laatste jaren in rap tempo geëvolueerd van een information-only media naar een verrijkt en dynamisch internet zoals we het vandaag kennen. Er is geen algemene definitie te geven voor het web van vandaag. Termen zoals web 2.0 en 3.0 worden gebruikt om bepaalde trends en kenmerken te beschrijven, maar [...]

At the Dutch National Architecture congress (LAC2009) we have given a talk on the organizational and architectural aspects of introducing Web2.0 tools. One of the main issues we discussed was how to support your employees to make responsible use of social media and how to deal with negative responses, complaints or online discussions about your [...]

After days of anticipation and checking my e-mail, the Google Wave invite finally arrived. Hurray! Of course I watched the video’s before and read Robert Scoble’s comment that Wave is overhyped, but I wanted to testdrive it myself… My first impression is actually not that good: I have recently compared a series of tools for [...]

Espresso did it again! Funny and informative slides I like to use to explain marketing and business development people that social software is not a novel way to broadcast your message – it is about engaging in conversations and actually listening. What the F**K is Social Media: One Year Later View more documents from Marta [...]

Based on our experiences with doing workshops to discuss the social media landscape and facilitating experiments to gain hands-on experience with these tools inside organizations, we are now developing three concrete FWS products around social media:

In her blogpost Twitter for Business FAQ, Meryl Evans discusses a range of questions people might have when starting with Twitter for business purposes. Unlike our focus on Twitter inside organizations, she focusses on using microblogging for communication with customers. Nevertheless, we see some similar questions pop up. For instance the question “Do you recommend [...]

The Dutch architecture forum held a symposium on Web2.0 in the Enterprise. As part of the programme, I talked about our experiments with using Twitter to increase cohesion in business teams. Although we performed only two proper experiments, the evaluation questionaire and workshop yielded some interesting outcomes:

In the current economic state of the world it is not easy to get organizations to experiment with innovative tools to support knowledge work. Very rightfully, they may ask: “So, why are our current tools – e-mail and file sharing on a network drive – not good enough?”. The challenge lies in explaining how innovative [...]

As part of the Triple-I conference in Graz, Austria (3-5 September 2008), there will be a Special Track on Knowledge Sharing using Social Media. The special track focusses on real-world experiences with Social Media and tries to find answers to research questions such as: How is Social Media applied at the interface between enterprise and [...]